Our policy lasts 30 days for select retail items, unless custom printed. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace. * Please see custom printed items & size issue refund policies. ** Items still in transit and within our shipping guidelines are not eligible for refund, non-received items that are lost in the postal system are resent and not refunded.
* Note: Free Offers/Giveaways - All "Free + Shipping" offers must be cancelled within the same day of order & are non-refundable once shipped.
* Custom Printed Items No-Refund Policy: Because our products are custom printed/designed on demand, the custom printed items in section (A) below are non-refundable and are not eligible for return or exchange in the rare event that you aren't happy with your item. Our items all vary per print, as they are custom & we do not keep them in stock.
Personalized merchandise cannot be returned due to your misspelling or incorrect size choice. Our software shows you what the item will look like before you order. But we guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect.
(section A) - custom prints: Tee shirts, Sweaters, Swimwear, Bags, Shoes, Bed linen, Towels, Yoga mats, Blankets, Pillows, Mugs, Canvas wall art, Posters, Hooded Blankets, Car sun shades.
* Custom Printed Items Sizing No-Refund Policy: Because our products are custom printed/designed, products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly. To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference. This policy is especially applicable to items such as our custom printed shoes and leggings.
* Customer Shipping Address Responsibility Policy: We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone). In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address. Mr Meina cannot accept responsibility for wrong shipping information entered during customer checkout. Please double-check your shipping address before you submit your order. We want to make sure that you get your package safe and sound to your front door :).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to Sales@mrmeina.com and we will fix it :)
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
We use tracking on ALL items, if tracking indicates that the item was delivered then we cannot exchange or refund the item. If the item is not with you then it is the customer's responsibility to contact your local post office to locate the item.
If tracking shows as being returned to us, then please see * Customer Shipping Address Responsibility Policy above
Any items outside our shipping guidelines is eligible for a resend not refund.
Change of mind refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you will be refunded the original cost of the item (not including the original and return shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please contact email@example.com for shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Mr Meina is not responsible for any custom duties, tax or charges.